My husband and I only stayed in this hotel for one night. We were waiting for a flight out of BKK the next morning. The shuttle was waiting at the airport to pick us up. Check in was a breeze. We did not venture out of the room because we were tired after our day of travel. The breakfast the next morning was pretty good. The suttle took us back to the airport. Once at the airport my husband realized that he had left his cell phone on the night stand in the room. We found the person waiting for incoming guest and he called the hotel for us. The shuttle driver brought us the phone. Everyone was very nice and extreamly helpfull with our situation.